Category Archives: Learning

Are You A “Flat-Tire-HIPO?”

damaged flat tire

What Is A Flat-Tire-HIPO?

You know those people, those really, really talented people? Those people who REALLY get things done or those people who can spot the 2 numbers in a 20 page spreadsheet that have issues. Or those who are so incredibly charismatic or entrepreneurial or incredible presenters and can sell anything? Those people who are so special that everyone (even the ones who don’t like them) recognizes that they are HIPOs?   *A ‘HIPO’ is a high potential individual with significant ability and potential to move up the organization.* Well, it has been my experience that the most special, most talented, most capable of these HIPOs are flat tires. They are ‘round’ in all the ways that they are special, but they go ‘kathump’ as they hit that part of them, that non-round, non-perfect part of them that is flat. I know you’ve met these people—the guy who gets results . . . but leaves bodies; the person who is incredibly charismatic and people follow her anywhere . . . who can’t make a decision; the person who is charming and talks a perfect plan . . . who doesn’t actually deliver when promised. These are ‘flat-tire HIPOs.’

That Flat Tire Will Derail You

HIPOs are highly sought and cherished—as long as the organization benefits from the ways in which they are special. As long as their strength outweighs their cost. The higher up HIPOs go, however, the more likely that their deficit will begin to get in the way. The Center for Creative Leadership which does great research on Executive Development, Leadership and success factors for Executives, has identified several “derailers,” behaviors or traits that can ‘derail’ a career:

Failure to Change or Adapt During a Transition. Examples include:

  • Failure to adapt to a new boss
  • Over-dependence on a single skill and/or failure to acquire new skills
  • Inability to adapt to the demands of a new job, a new culture, or changes in the market

Problems with Interpersonal Relationships. Examples include being seen as:

  • Insensitive
  • Manipulative
  • Demanding
  • Authoritarian
  • Self-isolating
  • Aloof
  • Critical

Failure to Build and Lead a Team. Examples include:

  • Failing to staff effectively
  • Can’t manage subordinates
  • Poor leadership skills

Failure to Meet Business Objectives: Examples include:

  • Lack of follow-through
  • Too ambitious
  • Poor performance

None Of Those Apply to You, Right?

Riiiiiiiiight. Almost all of us . . . at least I’ve never met one of us it isn’t true of . . . have one or more of these. Especially HIPOs. People become HIPOs by being really good at stuff. When you’re really good at stuff, then you by definition are more focused on the stuff you’re good at than the stuff you’re not focused on. And you’re not as good, and maybe you’re pretty bad at, the stuff you’re not focused on. If you are a detail person, who really pays attention to the details and on getting things done, then it is highly likely that you’re aren’t as focused on the people side of things. You may be insensitive to those who don’t speak “detail.”

Yeah, I know, not you.

If you focus on getting results, you may be impatient. If you are ambitious, you may be TOO ambitions. There are so many combinations that are possible. And it is hard to see it in yourself. You need to listen to feedback. CLOSELY. It may be between the lines. When you are a HIPO, then the organization will appreciate you for as long as you aren’t hitting the “flat” part. That can be years. Eventually, though, your flat part will hit at the wrong time or with the wrong person and you will be out. UNLESS you start paying attention and learn to inflate those parts.

OK, I’ve take this metaphor far enough. What do you do?

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Filed under Career Development, Derailment, Executive Development, Feedback, Hi Po, Learning, Personal Change

What I Know Now That I Wish I Knew Then

I have a very clever friend, Deb Graham, founder of ACTStrategic.com, who recently wrote a great article.  She asked several women to tell her what they wish they had know at the beginning of their career, and then she synthesized it into an enlightening article.   You can read her finished paper here.

What a great question!

My Answer to “What I Wish I Had Known At the Beginning of My Career.”

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I started my ‘career’ in my late twenties.  Before that I had jobs that in no way could be considered a career.  When I started the job that became my career, I was young, smart and VERY opinionated.  I thought I knew everything.  The most important thing that I learned, and blessedly I learned it quickly, was that I didn’t know everything.  I learned to listen to others and to be open to possibilities.  One of the most important things that taught me that (and I’m ashamed that I had to learn this) was that I was forced to follow the recommendations of people who worked for me.  I couldn’t figure out any way NOT to follow their recommendations, so I took a deep breath and did what they suggested.  It worked.  It WORKED.  It so worked and it was so nothing that I would have ever thought of that it opened my eyes and my methodologies and changed my career and my life.  I cannot overstate this.  If I hadn’t had this accidental experience, I don’t believe that I would have gone on to manage large departments, nor would I have become VP of Organizational Effectiveness of a large company.

So . . . Lesson #1:  Be open to ideas from all levels of the organization and take chances with people and their ideas.

I had another powerful experience that forced me to understand that the way I look at things can be controlled by me.  I can choose to look at any situation from a completely different perspective–that of the person I’m disagreeing with, that of my boss, that of the customer–INSTANTLY.  I can “flip a switch” on my perspective and REFRAME the situation.  When I remember to do it, it always works.  I am able to see a solution that wasn’t obvious to me before, and I almost always am energized to solve the problem instead of being stuck.

So . . . Lesson #2:  Reframe.  Flip the switch to look at it differently.

What makes you happy?

Finally, the most important and the one that took the longest to figure out is to do the work that I love.  I know . . . people say that and it seems obvious, but it is hard to remember.   Figure out what motivates you and surround yourself with things that motivate—this is almost always work that you love, but could be position or money or recognition.  Whatever it is, create your life with motivation and fun and love.  CREATE. YOUR. LIFE.  Don’t waste your life doing stuff that makes you unhappy or demotivates you. Know what you love, what you want to do, what motivates you and create work and life around those things.

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Do You Need More Education To Grow Your Career?

Do You Need Education?How Do You Decide?

I recently have had a couple of folks let me know that they have completed the next level of their education.  One of them reminded me that I had responded to his “I’ll be x years old when I finish my PhD” by saying “You’ll be x years old anyway, you might as well have a PhD when that happens.”  That sounds like something I’d say.  And I stand by that.  I don’t believe that you’re ever too old to get more education, and I think education by itself is extremely valuable.  Given that, though, with the price of education today and the sacrifice it takes—away from family and aspects of work—I think it is worth asking whether or not you need more education to accelerate your career.

Let’s Start With What Are Your Career Goals

What do you want to do with your career?  What are your career goals?  What industry, company, level, function, job?  In what time frame?  I know, I know—you don’t know.  You don’t have to know precisely—you need to know generally.

  1.  What industry?

Industry is important.  Do you want to be in the same industry that you’re in now?  Do you want to be in a different industry?  Does your industry require a certain level of education for you to be credible?

If you industry requires a level of education to get to your career goal, or if you want to move into an industry that requires education then, YES, you need more education.

  1. What company?

What is the standard in your company?  Look at the Executives.  Do they all have advanced degrees?  Do most of them?  Are there classes of those with degrees—those who’ve been around for a long time don’t have degrees and those who are newer do have degrees.  When they recruit, what are they looking for?  (It’s important to do this analysis on a pretty regular basis and look at everything the company is recruiting for, not just education).  If your company has a record of promoting from within, and those who get promoted don’t necessarily have advanced degrees, then NO, you probably don’t need more education.

There are many ways to get your ticket punched.  Quite frankly, getting education is the easiest.  Degrees come with the assumption that you know what you need to do.  You can certainly know what you need to know without formal education.  It is just harder to prove to decision makers (including those who hold your career in their hands) that you know what you need to know without that degree or certification.  In fact, I am self-taught in my primary area of expertise—organizational change management and organizational effectiveness.  People who decide to hire me are generally looking for a degree in this area for confirmation of my abilities.  I have to show them experience and writing and references to overcome my deficiency of related formal education.  I’ve always managed to do it.

 

 

  1. What function?

 

Within companies and industries there are different education expectations within different functions.  Finance people may be expected to have an advanced degree in Finance or an MBA or be a CPA, while technical resources may be expected to have a first degree in computer technology, but experience or certifications in certain systems or languages are much more important than additional degrees.  On the other hand, portfolios may be more important than education or certifications for graphic artists.

The standard within the function within the company can help you decide whether you need more education.

*******Remember, however, that career portability is always a consideration.  Does the company you are using to make user decision follow the standards for the industry? *********

  1. What level?

 

What level do you want to reach?  CEO?  A recent U.S. News analysis of Fortune 500 CEOs indicated that of the 500 CEOs,  35 didn’t graduate from college.  Two hundred had M.B.A.’s and about 140 had other graduate degrees. So . . . do you have to have a degree to be a CEO?  Probably YES, you need an undergraduate degree, probably NO, you don’t need a graduate degree.  But then, it depends on the other factors—industry, company, experience, getting your ticket punched.

People could argue that some of the best CEOs (and then they could argue about ‘best’ too) of our times—Mark Zuckerberg, Bill Gates, Steve Jobs, Richard Branson, Barry Diller—didn’t have undergraduate degrees—why do you need one.  You don’t.  Do you have a killer idea and the energy, stamina and luck to drive it to market and beyond?  If you don’t have a killer idea, then what skills do you have and how do you provide that you have them to the computers and people who are screening your resume and track record.  Do you get results (and can prove it)?  Then you are less likely to have to have additional education.

What about to be a mid-level manager or entry-level Executive?  An MBA or other business degree helps.  It helps because it provides you with an overview, with some depth, on how you run a business and how you get an organization to deliver results.  To be a mid-level manager or entry-level Executive, YES, probably you do need a formal education. (Again, it depends on the industry, company, function . . . but it does help get your foot in the door and provides you credibility that you know what you’re doing.)

 

  1. What job?

 

Obviously, if you want to be a medical doctor, you need a lot of formal education.  If you want to be a hospital administrator, it probably it isn’t a requirement.  If you work at an organization that requires all Executives to have degrees, then you do.

Even If You Don’t HAVE to Get a Degree/Certification, Should You?

 

Again, it depends:

  • How important is a Degree/Certification/More Education to YOU?

 

Many of us were raised to think that people with an education were “better.”  Our families valued degrees, and we were taught to have that as a goal.  Many of us think that we need a degree to be more valuable.  If this is a big deal—even if you went through the analysis above about whether your career goals require more education—you should consider getting that education.  Self-respect and pride are important for personal happiness and career success.

 

  • Do You Find Learning Fun?  Do You Do That More Easily In A More Formal Setting?

 

If you can afford it, and have the time, then by all means—get more education.  It can’t hurt (except in some cases, a PhD—I’ve seen hiring managers not hire PhDs because they thought they were too academic).

Can You Afford It?

Start with a ROI analysis.  What will it cost?  What will the return be?  It’s perfectly ok to  put intrinsic returns in—that’s what you’re evaluating when you decide to buy a big boat or a vacation home—but you do have to weigh the costs too.  The dollars spent for the education v. the dollars spent for a better school (which might help with being a more credible candidate for career acceleration –65 (13%) of Fortune 500 CEOs have degrees from Harvard) v time spent away from family v likely increase in income over your lifetime v how much better you’ll feel about yourself.  Just don’t do this assuming that it will automatically pay off in all the ways you think.  Investigate this carefully.

 

 

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Filed under Career Development, Career Goals, Executive Development, Goal Setting, Learning, Success

Learning From Goodbye

Goodbyes Come With The Territory

I’m a consultant.  That means I change jobs a lot.  I am in and out of organizations.  I meet a lot of people, work with a lot of people and say goodbye to a lot of people.  I do different things in every gig, even though I go into organizations as a “change management expert.”  That crosses a lot of boundaries and takes in a lot of different kinds of cultures, situations, tasks, and tools.  I love what I do.  I hate the goodbyes, though.  I hate leaving the organization and its specialness.  I hate leaving the familiarity and quirks.

Lessons Learned

Every time I leave, I do a ‘Lessons Learned” for myself.

  • What did I learn?
  • How could I have prevented some of the things that went wrong?
  • What went right?
  • Which of my skills got used?
  • Which skills did I grow?
  • Which skills did I need that I didn’t have?
  • What can I do differently for the next gig that will speed up my onboarding?
  • What could I have done differently and if I had a chance I would go back and change?

What about the people?

  • Which ones was I wrong about on first impression?
  • Which ones were the biggest help to me?  How and why?
  • Which ones did I have the hardest time with?  How and why?
  • How could I have started differently to change that?
  • What could I have done throughout the gig to improve my interactions with people?
  • Which people will I keep?  (I always try to collect and keep the great people I meet in each and every gig–thank goodness for LinkedIn!!!) How will I make sure that I stay in touch? How can I expand my interactions with these people going forward?

Patterns

  • Are there things that happened during this gig that are the same as past gigs?
  • Can I leverage the patterns?
  • Do I need to break the patterns?
  • Can I learn from the patterns?

What will I do differently?

  • How will I be different in my next gig based on what I learned in this one?
  • How will I enforce doing these things differently?  In other words, how will I remember to spot and change my behavior?

What will I do the same or do more?

  • How will I enforce doing these things the same?  How will I remember?

Count My Blessings

I LOVE what I do.  I am so lucky to get to have experiences in different organizations and meet so many great people.  Even though I find the goodbyes painful, I am so blessed to have had the experiences!

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Lessons from Life for Business

Learn Some MoreThere are a lot of things that you  do as a matter of course in your life that if we did them in our businesses lives, things might run more smoothly:

Be Purposeful

  • Don’t work for just a paycheck–have a purpose to your work, something that fulfills you and supports your values
  • Treat your job with the same integrity that you treat your family, your church, your hobbies

Spend Time With Each Other

We don’t spend much time with each other any more at work.  We don’t know each other deeply or even–  shallowly.   It’s very difficult to be an effective team, to feel like a connected team member, to trust each other enough to deliver extraordinary results without KNOWING each other.  In this day of contractors, offshoring, virtual work, you have to work harder to spend time together in a way that builds powerful relationships.

  • Eat together–even remotely–sharing food is a real way of building closeness.
  • Regularly talk and check in.  Use the marvelous tools that are available–Skype, Lync, IM, Facetime–to reach out to each other.
  • It’s about relationships–focus on building them
  • Listen and support your co-workers

Be Reliable

  • If you say you’ll show up, do it.  If you say you’ll deliver, do it.
  • Be trustworthy.

Create a Balance

  • Create a balance between life/work for yourself and your subordinates.

Have Fun

  • You only get one life, have fun with it
  • Have fun with your co-workers
  • Think about your job in ways that make it fun–don’t be a drudge

What Other Lessons Can We Bring To Our Business Life From Our ‘Real’ Life?

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