Category Archives: Success

May 18, 2012 · 8:30 am

Career Check-up

Why a Career Check-up?

Those of us who do what we should have annual physical check-ups.  People who practice preventative health care are much healthier.  We take our cars for their regularly scheduled maintenance milestones.  Our cars last longer, drive better and have higher resale values.  Regular house maintenance (how many of us have given our houses great makeovers when we’re selling them?) leads to fewer crises and higher sales prices.  But how many of us do that with our careers?  Most of us get an annual review for our job, but what about our careers? A job is a role that you play, specific functions you perform.  A career is a professional or work life, a broader view, transportable, beyond your current employer, beyong your current job.  Transportable.  In today’s economy, transportable is priceless.

Career Continuum

Career Path

Where are you on the your career continuum?  Where on you compared to where you want to be?  In terms of time–how long have you worked?  How much longer will  you work?  Are you 1/3 done?  Are you 1/2 done?  Between now and what is left, what do you want to accomplish?   As you look at where you are, what do you need to move your career along as fast as you need to in order to get to where you want?

Career Trajectory

Now look at where you are in terms of what level you want to be?  If you are a Director now, do you want to be C-level?  Do you want to have your own business?  Do you want to move into another field?  Do you want to accelerate how much money you’re making?  Are you moving as fast as you want to? Are you being considered for the types of positions you should be to get to the level you want?

What’s Going On Now?

Look at what’s going on at your current organization WITH CLEAR EYES:

  • Are You Valued?
  • Do You Think Your Company Has the Right  Direction?
  • Do You Trust Your Organization’s Leadership?
  • Are There Growth Opportunities?
  • Is There Enough Challenge?
  • Is This Work What You Thought It Would Be?
  • Do You Fit in the Culture?
  • Is This Meaningful for You?
  • Are You Motivated at Work?
  • Do You Make Enough Money?
  • Is This the Right Work-Life Balance for You?

Depending on the answers, you need to decide whether your current organization is the right place for you to accelerate your trajectory pace.  If not, face it now.  That doesn’t mean you need to move now–it means that you need to get ready to move.  (It took me six years to get ready for my next step beyond an organization I truly loved–but once I saw that I needed to go, my focus changed to the next step rather than continuing to stay in an organization that couldn’t deliver my end-state for me).

Start Working on What it Will Take

Skills Traits Knowledge

The more specific you can be in understanding what you need to know, do and be in order to reach your goal, the better you can prepare to do it.  If, for example, you are a Director and you want to be C-level, you may need to be much more financially literate than you are now.  You may have to be able to see the big picture better and pull yourself out of your detail focus.  If you are a Project Manger and you want to be a Program Manager, you may need to know how to understand enterprise-level governance of projects and programs.

How Do You Figure This Out?

Look at People Who Do What You Want to Do:

  • What Do They KNOW?
  • What Can They Do?
  • What Are They Like?
  • What is Their “Brand?”

I can rarely persuade people to actually do informational interviews until they are looking for jobs, and usually even then, they are out of a job before they’ll do it.  It is an incredibly helpful tool for a career check-up.  It helps you to understand what it takes to get to the level you want when you talk to people who’ve done it.

  • What do they wish they had known when they were at your level?
  • What is the most important skill at their level?
  • What was hardest to learn/do?
  • What would they do differently?
  • What advice do they have for you?

You walk away with a perspective on what you need to know/do/be.  You are also likely to walk away with an advocate who may start looking out for you.

Create a Project Plan

You know how to do this:

  • Set your goals
  • Identify your critical path tasks
  • Identify the resources
  • Set your timeline
  • Do a kick-off
  • Git-ur-done!

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May 15, 2012 · 10:42 pm

Let’s talk about the most marketable skill of all

Which Skill is So Marketable?

What is that, you ask?  What could possibly be the MOST marketable skill?  EXECUTION.  Execution comes in all flavors–marketing, IT, Project Management, Human Resources, strategy, operations, software, finance and on and on.

Organizations spend tons of time in developing a strategy and planning.  This work is usually done by the leaders of organizations.  They then communicate the strategy and the plan to the next several levels of the organization for execution.  The problem is, the strategy and the execution of that strategy are rarely aligned.  According to Professor  Marco Iansit  of Harvard  Business School, “Strategy  becomes the product of the firm’s incentives, structures, and patterns of behavior, not the other way around,” in his book,   One Strategy: Organization, Planning, and Decision Making.  In other words, the clarity that those who develop the strategy and the plan believe that they have gets lost quickly through the lenses of the “way things work” in the organization.

Why Organizations Need Execution Experts So Badly

Research says that more than seventy percent of large projects FAIL!  Depending on who you ask, between 75% and 95% of new product launches fail.   Email marketing campaigns have a four percent success rate.  This makes it sound like we’re all incompetent.  But we aren’t.  We (most of us) work very hard trying to accomplish what the company needs/wants.  We just aren’t working on the right things.

Those people who figure out how to execute–to actually deliver what the company needs–are highly valuable and very marketable, both within the organization and outside.  To actually execute the tasks that need to happen for the organization to thrive takes everyone.  It takes fully engaged, fully empowered employees who understand what needs to happen and are willing to do it–so they have to agree enough, believe in it enough, do enough to make it happen.

What Does It Take To Execute?

So what does this have to do with you?  YOU have to engage.  YOU have to be empowered.  YOU have to do it.  This is not about “them.”  This is about you.  If you want to have the most marketable skill, and the career security that goes with that, YOU have to learn how to execute.  And how to get other people to execute.  And you have to learn how to understand the strategy well enough to execute THE strategy, as opposed to some watered down version of it.

It doesn’t matter if you are at the top of the organization, in the middle, or if you just started yesterday.  You need to learn how to understand clearly what needs to happen and then to do it WITH the other folks who you work with.

I’ve recently gotten to work on a string of successful projects.  The difference between them and the ones that are late/over budget/don’t happen/completely fail is:

  • They have a team of people who are committed to getting it done–no matter what gets in the way
  • They have people who challenge things that are wrong–the way people are acting, the lack of resources, the lack of commitment, the inadequacy of the technology
  • No one is on autopilot
  • They have incredibly difficult deadlines
  • Leaders are deeply involved in what is going on

Remember, when you can execute consistently and persistently, you pretty much don’t have to worry about where your next job is coming from.  Companies will want you.

Good Books on Execution

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May 13, 2012 · 5:06 pm

Moms At Work

Happy Mother’s Day

On this Mother’s Day, I thought would I write about women at work. I grew up not only with a mother who worked outside the home, but with a grandmother who always had as well (starting when she was thirteen).  It never occurred to me not to work.  And while I knew I would work, it didn’t occur to me to take what was considered a “woman’s” job at the time–nurse, teacher, secretary.  My best friend, who wanted to be an art or music historian became a teacher (and a good one) because her parents would only support her going to college if she went into a career that was “suitable for a woman.” When I started working in a corporation, I could look all the way to the top and see women only one level above me.

What’s Holding You Back?

Twenty years after I started (10 years ago–so this is old data), a Harvard Business Review article, What’s Holding Women Back, by Sheila Wellington, Marcia, Brumit Kropf, and Paulette R. Gerkovich published a discussion of a survey citing reasons for women’s slowness to reach top positions:

Female executives believed it was caused by:

  • Lack of line management experience (79%)
  • Exclusion from informal networks (77%)
  • Stereotypes about women (72%)
  • Failure of top leaders to assume responsibility for women’s advancement (68%)
  • Lack of role model (68%)
  • Commitment to personal or family responsibilities (67%)
  • Lack of mentoring (63%)
  • Lack of awareness of organization politics (57%)
  • Different behavior style from organization’s norm (51%)
  • Lack of opportunity for visibility (51%)
  • Inhospitable corporate culture (50%)

CEOs believed it was caused by:

  • Lack of line management experience (90%)
  • Failure of top leaders to assume responsibility for women’s advancement (58%)
  • Stereotypes about women (51%)
  • Lack of role model (49%)
  • Lack of mentoring (49%)

Obviously looking through different lenses!  Before I talk about the relevance/importance of these findings, let me tell you why I think that data this old is still relevant.  Look at the numbers for women in leadership roles in 2002 (when the above survey was done):

Statistics on women in leadership 2002

Similar statistics from 2009-2011:

Statistics for women in leadership 2009-2011

Not quite an apples to apples comparison, but close.  The big news here is that the numbers haven’t moved very much, especially when you factor in that women represent 53% of entry-level workers.  The question is why?  Really, the question is WHY!!!?!!!?!!!?!!!?!!!?

Why?

I don’t believe that it is because women aren’t every bit as capable as running corporations (or governments) as men.  Obviously, though, there are things in the way.  A recent Wall Street Journal article, The XX Factor: What’s Holding Women Back? by Sue Shellenbarger, lists pretty much the same reasons (from the CEOs perspective) that appeared in the 2002 survey (above).  From an organizational perspective it is tremendously wasteful–look at all the talent that is left on the table until they take themselves away!

From my perspective, the ways leaders of organizations and the ways women think about women in the work place, in particular– in other words, the mental mind sets and stereotypes they have about women, are the biggest barriers to women reaching the top positions in organizations.

How much does motherhood have to do with this?  Lots.  Eighty three percent of the successful senior leaders documented in the Wall Street Journal article above are mothers–so it can be done.  On the other hand, Facebook’s Sheryl Sandberg in a Ted Ideas Worth on Spreading video Why Few Women at Top discusses the phenomenon of women dialing back on their career intensity even when they start thinking about having children.  There are two sides of that:  CEOs say–“see, they aren’t committed.”  Women say–“it isn’t fair to get more involved and then leave the organization high and dry.”  You can see how both mind sets are in the way of women breaking the glass ceiling barriers that are just as real today as when I started.  The reality is that mothers work, whether by choice or not, and are good, talented, capable employees.  That is true whether they are entry-level or CEOs.  Perceptions about the impact of being a mother on a women’s ability to be a successful senior leader have a huge impact on women’s promotability.  Perceptions.  Mental models.  Not reality.  It isn’t reasonable to blame this continuing glass ceiling on that fact that women become mothers.  It is much more complicated than that.  Single, childless mothers aren’t finding it any easier to get to the top, or else all the ones identified as successful would be childless.  That isn’t the case.

There is a new, HUGE difference, though, with the young women entering the workforce now.  These women have very different expectations.  The women joining the workforce today fully expect to be treated as an equal.  Their development experiences include a whole lot more time of being treated as an equal.  They played sports.  They got into grueling college programs.  They don’t see any reason that they shouldn’t be treated equally–as entry-level employees and as directors and as CEOs.  They are waiting to have children until their career is on track.  They have not had any exposure to the “reasons” that women aren’t at the top (listed in the survey above).  They will not sit still for this.  They will leave the organizations and start their own.  There needs to be a wake up call across organizations.  This is HALF of the talent in the workforce.

I have recently dealt with young women who have been exposed not just to subtle discrimination, but to out-and-out double standards.  Women who have been told that their “legs” are a problem.  That is crazy.  What man’s legs have ever been a “problem” in an organization????  Women who have been sidelined for doing EXACTLY what their male peers and superiors have done.  They are being held to different standards than their male counterparts.  This isn’t something new.  The difference is that I expected it.  These young women don’t.  They don’t have any of the baggage that exists in both senior leader’s minds and in the minds of women who’ve risen through the ranks.  They are used to being equal.

It is Time!

And they are right.  It is time.  So . . . look at that list again.  Which of the beliefs that senior women believe in the survey —lack of line management experience, lack of role model,  exclusion from informal networks, lack of awareness of organizational politics–do you believe?  What are you going to do about it.  For yourself?  For young women in your organization?

Male leaders–what are you going to do about it?  What stereotypes do you believe that it is time to rethink?  What are you doing — being a mentor, role model, advocating for talented women in your organization, including women in your informal networks, hiring women into line management–to begin to build the leadership pipeline in your organization to include and support women?    It is time.

Do it in honor of your mother.  Do it for your daughter. Do it for all of us.

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May 8, 2012 · 10:29 pm

What The Heck Are Unwritten Rules?

Four Problems

There are four problems to being able to understand the unwritten rules in your organizations.  The first is that you believe you know the rules (these are your beliefs about how organizations are supposed to work) and that creates a blind spot for the unwritten (unspoken/invisible) rules that you don’t know.  The second problem is that the unwritten rules keep changing.  As new leaders come in, as the organization gets purchased or reorganized, the unwritten rules can change.  The third problem is that the “unwritten rules” aren’t the same from organization to organization.  So, when you change organizations (even subunits within your current organization), you need to reassess what the unwritten rules are.  The fourth is probably the biggest problem.  It is that the unwritten rules are communicated through informal networks, and if you’re not a member, it is hard for you to find out about them.  They aren’t necessarily talked about, but people who are new learn to emulate the rules from the people in their networks.

Unwritten Rules in Organizations

What Are the Unwritten Rules?

The unwritten rules are the “way things work” in the organization.  People who know these rules aren’t necessarily able to articulate them, because it is likely that they “picked” them up without someone clearly telling them.  These are things like how you’re supposed to dress, how you’re supposed to interact with others, how late you’re supposed to work, how and with whom you go to lunch, and a whole host of other things.  You are evaluated by the organization by how well you follow these rules, even though no one has ever told you what they are.

The Research

Catalyst is an organization founded in 1962 to provide research and support for the inclusion of women in business.  They do significant research on many work related topics.  They have researched unwritten rules in organizations and the impact that they have  on career success. In research done in 2008, The Unwritten Rules, What You Don’t Know Can Hurt Your Career, they identified common areas of unwritten rules that exist  in many organizations:

  • Communication and Feedback–speaking up/being assertive/challenging (or in some organizations-not challenging)
  • Performance and Results —exceeding performance agreement is expected
  • Career Planning –you’re expected to have a plan and you’re expected to push for it
  • Seeking Visibility — sometimes this is an expectation, not considered “brown-nosing”
  • Building Relationships –joining and building networks, establishing trade routes of informal relationships
  • Increasing Face Time –just because you do a good job it isn’t enough, you need to build the relationship, and be present
  • Working Long Hours
  • Clearly Communicating a Willingness to Work Many Hours

Unwritten Rules for Promotion

Looking at “unwritten rules” associated with getting promoted, they identified:

  • Network and build relationships within and outside the organization
  • Find ways to become visible
  • Play politics and lobby for yourself and your work
  • Be a team player, work well with others
  • Communicate effectively and ask for lots of feedback
  • “Fit in” with the organizational culture
  • Perform well, produce results
  • Be knowledgeable, competent
  • Find a mentor, coach, sponsor
  • Be energetic, work a lot
  • Work long hours
  • Be strategic, savvy
  • Develop a good career plan
  • Be communal

How Do You Figure Out the Unwritten Rules?

In 2010, Catalyst followed up with a second study, The Unwritten Rules, Why Doing a Good Job Might Not Be Enough, asking how respondents had learned the unwritten rules.  The top responses were:

  • Learned through observation
  • Learned through trial and error
  • Learned through mentoring and feedback
  • Learned through previous work experience

So, What Does This All Mean?

Get a Mentor.

Just because you don’t know them, it doesn’t mean there aren’t unwritten rules.  The research shows that one of the best ways to learn them is to have a mentor who can help you.    How?  Find someone in your organization who you think knows what’s going on and ask him/her if s/he will be willing to be your mentor.  Most people would be flattered by the request.  Don’t get hurt feelings if the answer is no, go find someone else.  Have a couple of conversations–over coffee is good–to see if the chemistry is right.  Ask him/her about his/her career/success/path/learnings.  People are almost always willing to talk about this.  Listen to the stories looking for evidence of the unwritten rules.  It’s ok to ask about the unwritten rules, but I wouldn’t do it in the first conversation.

Observe

Start watching people closely.  Especially the powerful and successful ones.  Pretend you’re in a foreign country trying to figure out what’s going on.  What do they do?  How do they do it?  How do the bosses react?  Do you have the same reactions?  If not, how are yours different?  What are you missing?  What values seem to be at play?  Practice a little with your own behaviors.  Flex your style a little.  What reactions do you get?

Ask for Feedback

Ask people about how they think you fit in.  Ask them about your behaviors against what they perceive as the unwritten rules.  (It is highly likely that a peer would welcome this conversation because he would be interested in the same feedback.)  Take the lists of “unwritten” rules above and ask for feedback.  How did the responses fit with what you think?

Cringing

Did you cringe at anything above?  At the rules as listed?  At the thought of asking someone to be a mentor?  At the thought of asking for feedback?  At the thought that there are mysterious unwritten rules?  If so, then chances are you need to think about it some more.  That’s ok.  Go ask some people you trust.  See what they think.

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May 7, 2012 · 9:12 am

Get Off Your Butt! DIY Executive Development

I’m going to rant a little

l talk to people all the time who are sitting around waiting for their company to “do something” about their development.  They know that they are talented (and for the most part, the company agrees), they know that they are “hi po” (high potential–recognized by the company as having potential to move up), and they know that they do a good job.  So, why doesn’t the company send them to Executive Development programs, or provide them with developmental opportunities, or generally take an interest and develop them?

There are all kinds of reasons

Maybe the company doesn’t have a well-developed Executive Development system.  Maybe the company doesn’t classify these people as “hi po” enough.  (Lots of companies, maybe most companies, take the view that only the most “hi po” gets developed).  When I ran an Executive Development Program for a company, I found that the “hi po”s who were selected by the ‘deciders’ were all over the place.  Potential is in the eye of the beholder.  You may not fit the profile for hi potential for the person in YOUR management chain who makes the decision.  The company may be trying to develop a certain skill (like innovation) at this time and are picking people who they think have the most potential in that area.  Someone up there may not like you.  There are all kinds of reasons why it is not you, not this year, not at this company.

So What?

So why am I going to rant?  Because I think it’s totally nuts for ANYONE to sit around and wait for your company to develop YOU.  Who cares more about your career and your abilities more than you?  Who wants you to succeed  than you?  How long will you stay at THIS company?  They will develop you for their organizational profile and needs.  Will that make you a fully rounded Executive candidate? Maybe, but probably not.  What one organization believes are the key attributes of leadership is another organization’s rejection list.

Get Off Your Butt and Develop You

Most well run organizations have well thought out Executive Development plans and programs (just because it doesn’t focus on you doesn’t mean that there isn’t a plan).  These programs look at what the organization needs, what it has, and puts in place a plan to hire or develop the necessary skills to take the organization to the next level.  You can do the same thing, with you, and only you, as the hi po being developed.  (this applies to you hi pos who are already “being developed” by your organization—make if faster, or develop skills that are outside the organization’s focus that you know you need).  If you do this right, it could have more impact than an MBA (although it is possible that an MBA is a necessary part of your personal development plan).

After years of helping organizations develop Executive Development programs and of coaching all kinds of individuals, I’ve come up with an outline of what needs to be addressed in Do-It-Yourself Executive Development.

DIY Executive Development

Do-It-Yourself Executive Development

I know the print on the diagram is too small to read, but I wanted you to see how it all fit together.  There are four areas of developmental concentration:  1) Know Yourself, 2) Understand Your Environment, 3) Personal Change Tools and 4) Skill Building.   You can start anywhere—they all support each other.

4 Essentials for Do-It-Yourself Executive Development

The Recipe for DIY Executive Development:

Know Yourself–Understand Your:

  • Motivation
  • Habits
  • Personality
  • Beliefs About How Things Work
  • Strengths/Weaknesses
  • Temperament
  • Flaws (aka Derailers)

Understand Your Environment:

  • What is the Culture?
  • What is Your Fit in that Culture?
  • What is the Power Structure?
  • What Gets Rewarded?
  • What is the Organization Life Cycle Stage?

Personal Change Tools–Understand:

  • Reframing
  • Habits
  • Feedback

Skill Building–Develop:

  • Execution Skills
  • Leadership
  • Financial Acumen
  • Organization Assessment
  • Organizational Political Saavy
  • Personal Brand Management
  • Emotional Intelligence
  • Organizational Change Management

The well-rounded, and highly successful Executive has all of these.  No one is born with all of them; they need to be developed.  If you want to be a successful Executive, stop waiting for your organization to do it.  Get off your butt and start working on developing yourself.  You’ll do a much better job than any organization if you focus on it.

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April 29, 2012 · 8:38 pm

Don’t Take Your Needs to Work

Basics/Needs/Wants

My first exposure to the idea of how my needs impacted my career came from Laura Berman Fortgang’s book, Take Yourself to the Top. Fortgang divides things into basics/needs/wants.  Most of us can tell what the basics are–enough food, housing, warmth, safety.  Most of us also can tell the “wants”–house at the beach, Thunder season tickets, designer wardrobe, fill-in-the-blanks.  It gets tricky when we are dealing with needs.  Needs are sometimes disguised wants, but more often, they are buried in our subconscious–we don’t even recognize them when they are running our lives.

Examples

The kind of needs I’m talking about are those that start in early childhood–usually because of deprivation or mistreatment–and drive our behavior for the rest of our lives.  Someone very close to me grew up incredibly poor and without things that practically everyone has–things like soap, combs, jelly, sufficient clothes, or coats.  Her need was to never feel deprived again.  She accumulated stuff to prevent the feeling of deprivation.  It drove her whole life.

Some have the need to be appreciated.  Some have the need to be respected.  Some have the need to be treated fairly.  Some need to be right.  You get the idea.  These needs are all wrapped up in our self-worth.  If you don’t respect me, then you have shaken the very foundations of my belief in myself.  When this happens at work, then you are behaving like the same five-year-old who initially developed this need.  You probably aren’t aware that you are acting like a five-year-old.  You probably feel completely righteous in your reaction.  You won’t stop talking about it.  You tell your co-workers how wronged you are, and they probably are somewhat intimidated by your level of emotion.  They may or may not agree with you, but they are reluctant to challenge you because of how you are coming across about it.

This happens all the time.  It happens to pretty much everyone.  The way you can recognize it is by how upset you are.  How driven you are to fix it.  How much you talk about it.  How much you think about it. These needs are legitimate.  You came by them legitimately.  My friend who was so deprived in her childhood was trying to protect herself from ever feeling that horrible again.  But you need to get your needs out of your work.  They will do much more damage than it is worth.  People will think you’re completely irrational about weird stuff.  They will not be able to connect the dots between your behavior that they see and your need that you are trying to address and whatever happened to you that created that need.

What Do You Do?

So, what do you do?  Think back.  Think of times when even you could tell you were being irrational.  What was driving it?  Are there patterns?  Same reaction to similar situations?  Same reaction to similar people?  Figure out which needs are driving you (literally) crazy.  Try to reason with yourself (this isn’t usually all that successful).  Point out to yourself that that was then (when you were 5) and this is now (when you are an adult who really shouldn’t care if your GenY employee isn’t respecting you as much as you think she should).  If trying to talk yourself out of it doesn’t work, don’t give up, but there is a Plan B.

irrational at workWhen you feel yourself getting irrational (ok, not irrational–incredibly irritated), try to think of another way that you can get this need met OUTSIDE OF WORK.  Where can you be respected that matters more?  Church?  Home? Professional group?  Who appreciates you who matters more than people at work?  Can’t you go tell someone else you were right without rubbing your peer’s face in it?

Why Should You Go To That Much Trouble?

Because it really does have a negative impact on your career.  When you are being driven by things that are outside your conscious awareness, then you aren’t really in control.  When you aren’t in control, then you will do something that looks stupid to people who can make decisions about your future.  So, get your needs away from your work.

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April 24, 2012 · 11:57 pm

Can You Really Earn a Living Doing What You Love?

Do What You Love The Money Will FollowDo What You Love, The Money Will Follow

You hear it all the time.  “Do what you love and the money will follow?” But is it true?  I’d have to say, “Kind of.”  When you are working doing things you love, then it really isn’t work.  It all flows.  You forget what time it is.  You have all the energy you need.  The problems are interesting instead of overwhelming.  At the same time, there are lots of things that people love to do that aren’t easy to earn a living doing.  Golf.  Reading.  Collecting.  Gardening.  Eating.

If you’re like me, as you read the above list, you can think of ways to make a living doing those things.  If you extend these things beyond to related things, there are even  more ways to make a living from them. Lots of ways.  The thing is that we want to make LOTS of money doing things we love.  We want to just do what we love and have a business magically sprout around us.  It doesn’t work that way.  So, if you’re thinking about it that way, then, no, you can’t.

You Have to Work to Do What You Love

It still takes work to do what you love and earn a living from it.  Take me, for instance.  I do what I love.  I coach people to achieve their dreams.  I consult with companies to improve their performance.  I LOVE doing these things.  BUT . . .  I also have to do marketing, proposals, hustle for business.  I don’t particularly enjoy those things.  They are necessary in order for me to be able to do the things that I love.  And because they enable the things that I love, they aren’t as bad as they would be otherwise.

I had to do a lot of work to be able to know how to do the things that I love.  I had to learn, practice and deliver while working for companies–a.k.a. jobs.  I worked at jobs like all the other people who supposedly are earning a living not doing what they love.  A major difference was that I was learning in order to do what I wanted.  I thought of it that way.  That made it easier.  I was working toward doing what I loved.  And because it was going to enable the things that I loved, it wasn’t as bad as it would be otherwise.  Knowing that I was working toward doing what I loved gave me a lot of energy to keep doing it.

Figure Out What You Love

Maybe the hardest thing is to figure out what you love, and then to figure out how to make a living doing it.  If you love quilting, for instance, you can quilt (to earn a living doing this, you either have to make very good quilts that people will pay a lot for, or you need to make lots of quilts (get a quilting machine)).  Or you could have a online quilting auction service.  Or you could have a business that sells quilting tools or supplies.  Or you could design fabric.  Or you could write about quilts.  Or you could take quilt pictures.  Or you could develop  and deliver quilt training.   Or . . . you get the point.

You can love working for a company.  Lots of people do.  You don’t necessarily love working for all companies, but working for some can prepare you to work for the one you love.  It may be a certain kind of company that you love–a restaurant or a trading company– or it may be a particular role in a company that you love.  Whatever works for you.

The way I figured out what I loved was to evaluate all the parts of the jobs that I had really enjoyed–in my case, teaching, figuring out how to fix parts of organizations, presenting, advising–and to figure out what “job” that was.  I had never thought of being a consultant until I went through this process. Once I figured it out, though, the rest was easy.  What skills did I need to be able to do it?  How could I learn them? What was my timeframe?

Not Magic, But Worth It

There was nothing magic about it.  Money didn’t instantly appear.  I had so much fun, though, that it didn’t really matter.  The problems were interesting, not insurmountable.  Doing what I loved helped me pick myself up after setbacks and keep going.  The more I learned, the more fun I was having.

So, yes, you can earn a living doing what you love.  You just have to work at it.

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April 23, 2012 · 10:05 am

Keeping Up

Why Should I Care?

I talk to people who want to get promoted.  I talk to people who just lost their job.  I talk to people who want to go work for a cool company they know about.  I talk to people who want to start their own company.  If you are one of these people, or if you might become one of these people, then you need to keep up.

WinningKeep Up With What?

You need to focus on staying on top of the latest:

  • technology
  • social media
  • trends in your (and other adjacent) industry(ies)
  • issues in the market place
  • political undercurrent in your own organization
  • gurus in your field
  • books in your industry/field

It absolutely isn’t enough to show up and do your job.  The way things work now, that makes you vulnerable to the next layoff, the next new boss, your company going out of business.  The fact that you did your job just fine for 5, 10, 15, 20 years does not put you in good stead for the next step.  And it is highly unlikely that your next step isn’t the one you expect.  Without the most current skills, you are likely to have to take a demotion for the next position.

For example, if you think you are proficient at Microsoft Office, you aren’t if you don’t know your way around Sharepoint (and not just as an occasional end-user).  If you are a Project Manager, if you’re not conversant with Organization Change Management, Lean Methodologies and Scrum, then you aren’t competitive.  If you are a second level manager and you don’t know how to use social media (at your company) to lead your people, or how to develop and implement a strategy, how to measure and analyze your processes and implement changes, then you’re not keeping up.  If you are a Director, you need to know how to think like a V.P., how to dismantle and start up an organization, and how to manage your peers.  If you are a V.P., you need to understand the dynamics of managing a Board, how to analyze business opportunities, including whether to purchase a company or compete with it.  You need to think and learn beyond your job, your role and your company.

Look at job postings in your field.  Do you exceed what they are looking for?  On paper?  If you don’t, you will not even get an interview.  You won’t have the opportunity to tell them how great you are, because they will put you in the ‘delete’ file.   Be honest with yourself.  Don’t fudge.  If you don’t EXCEED the qualifications they are looking for, you will have a long job search and you will probably have to take a demotion in your next position.

Of the people I talk to, the biggest failure to keep up is technology-related.  People tend to stick with what they’ve learned to use and not push themselves beyond to the new technologies.  For instance, lots of companies are now using iPads for providing their sales people with training, marketing materials and sales tools.  Could you do that?  I’m not talking about the programming, but about creating the materials that work on the iPad (they’re not the same that work on paper). The way that sales training and interactions are done are frequently the harbinger for the rest of the organization.  Are you listening HR? IT? Manufacturing?  Are you comfortable with (and continuing to be current with) all the tools that facilitate virtual team management.  If you had to do it on your own tomorrow, could you?

#Winning

If you have ‘bleeding edge’ skills in your field, then you are an asset to your company.  If you use your company’s problems and tools to develop your ‘bleeding edge’ skills, then you benefit.  It is a symbiotic relationship.  It is win/win. Don’t be vulnerable.  Start “keeping up” before you need it.  It’s hard to do at that point.

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April 19, 2012 · 11:04 pm

My Boss Doesn’t Listen to Me!

What Language Are You Speaking?

My first question to you is– Are you speaking your boss’ language?  And, I’m sure your answer is, “Of Course!”  But are you really?  One of the most important tools that I use to help people understand this problem is the Myers Briggs Type Indicator.  The Myers Briggs is a tool that enables great conversations about your personality and the personalities of others.  It is one of many tools that can facilitate these conversations and investigations..  I like it best because of the research behind it, but it doesn’t matter if you use this tool.  Just look at your own personality/behaviors/interactions through the lens of a tool that helps you evaluate yourself in the context of interactions with others.

Anyway, Myers Briggs divides people into 16 different types using four dichotomies:

  • Extroversion(E)————————————Introversion(I)
  • Sensing(S)——————————————–Intuition (N)
  • Thinking(T)——————————————Feeling(F)
  • Judging(J)——————————————–Perceiving(P)

Myers Briggs assigns personality types based on these dichotomies. I am not going to go into Myers Briggs in detail here. Check it out on the Internet. Or pick a different tool, such as DISC, to apply what I’m saying here. The point is, a ESTJ (Extrovert/Sensing/Thinking/Judger) looks at the world very differently, processes information and needs to be communicated with differently than a INFP (Introvert/Intuitive/Feeling/Perceiver). The practical impact of this is that if your boss has a different type (or DISC profile) than you, then it is highly likely that the problem is not that you aren’t listening to each other. The problem is most likely that you are both sending messages out into the universe and they are falling into space without being “heard.”

What Type Are You?

For example, someone who is an MBTI “Extrovert” gets his ENERGY from interacting with people. He goes to a party and gets energized.  An MBTI “Introvert” gets her ENERGY from being alone, from reading, from spending a quiet evening at home.  An Extrovert might take a break at work and walk around and talk to people to get a second wind.  An Introvert boss might see this as an employee who is wasting her time.  A MBTI “Senser” boss needs hard cold facts to make a decision.  An “Intuitive” employee will struggle to tell the boss how she knows what she knows.  She just “knows” it.

I frequently do the exercise in class sessions where I divide the “Judgers” and “Perceivers” into separate groups and have them plan a vacation. The “Judgers” plan everything right down to when and where they are going to go buy new underwear for their vacation. The “Perceivers” are lucky if they actually come up with a destination and a mode of transportation.  Both of these are adequate plans (for the ones doing the planning) and completely deficient and faulty plans for the other group. So, if you are a “P” and you have a “J” boss, your plan is unlikely to be considered a “real” plan.  If you a “P,” the “J’s” plan is likely to be serious overkill.

These communication gaps cause more problems at work than probably anything else.  I highly recommend the book, Type Talk at Work, How the 16 Personality Types Determine Your Success on the Job, by Otto Kroeger and Janet Thuesen, to provide you with examples and strategies to deal with these gaps.

So, Fix It

So . . . since this is a problem on both sides–boss and subordinate–why should you step up and do something about it instead of your boss?  Of course your boss should do something about it.  I tell all the leaders that I coach that they should (and of course, they have the same problems with their bosses, too).  If your boss isn’t doing it, though, you have limited options.  You can go on failing to successfully communicate with your boss (framed as “my boss won’t listen to me), or you can work on these skills, develop the ability to successfully communicate with any boss (framed as “my boss always listens to me) and you can succeed at what you’re trying to do.

I had a boss for whom I used to prepare long, detailed (and if I do say so myself) brilliant reports that answered all his questions.  He would take them, set them aside and repeatedly ask me questions that were answered in the reports.  I finally figured out that not only was he not reading them, he also didn’t value the time that I put into preparing them AT ALL.  I started paying attention to the kinds of questions he was asking, and put together a VERY SHORT bullet  list that answered the questions.   (OK, this was a long time ago, and I’m a lot smarter now.)  He stopped being so frustrated with me and I stopped being so insulted that he was ignoring my work and we became much better boss/subordinates for each other.

Stop being so frustrated with your boss and solve the puzzle of HOW to communicate with him. (By the way, if you have an employee who won’t listen to you, re-read this post substituting the word boss with employee and save me from having to write another post:-))

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April 17, 2012 · 9:50 pm

New Job? Here’s What You Do:

First Thing

The first thing you do is remember that you don’t know what you don’t know.  Be very careful about your assumptions.  If you had the same job in a different organization, remember it might not be the same job in this one–just the same title.  If Directors act/do/are a certain way in your old organization, they might act/do/be different in this one.  If you get promoted in your (same) organization, it is a NEW job, not just more of the same.  Treat it as a new job.  If you manage a new group, move to a different location, get a new boss (yeah, I said if you get a new boss), it is a new job.  Just like all jobs, this job will have good things and bad things.  If you get off to a good start, it will have more good than bad.  Move on to the second thing:

Second Thing

Become hyper-sensitive to your surroundings.  Pay attention.  Listen.  Watch.  Notice.  Who are the power players?  What is the informal network?  Who are the formal and informal leaders?  What is the culture?  Put your antenna up and start to feel out the unwritten rules.  Ask questions.  At the beginning, you have a window of opportunity where people expect you to ask questions and you feel comfortable doing it.  Learn the language (every organization has its own set of acronyms).

Put on a consultant’s hat–do an organization assessment.  What works, what doesn’t work?  What are the opportunities for quick hits?  Talk to lots of people!  Ask them what they do.  Ask them about themselves.  Learn their names.  Learn as much as fast as you can.  Work on putting together your own picture of how it all works together. If you do this right, you will very quickly know more about the organization, or at least have a different view, than many who work there because you will be actively investigating it.  Not very many people do this about their own organizations.

Third Thing

Make a good impression.  Get there early and stay late.  Come across friendly, confident and interested. Dress not only to look good, but to feel good.  It will come across.  Take the initiative–even when it is uncomfortable.  Commit and deliver on your commitments.  Don’t over commit–it’s really easy to do in the early days, when you want to impress.  It’s better to surprise by delivering beyond your commitment than by failing to land your promised deliverables–remember you’re still in the impression-making days.  Work on making a good impression on all levels of the organization.  You never know who listens to whom.

The Fourth Thing

Work on your networks and alliances.  The Center for Creative Leadership has done research that the most successful leaders have what is called “Manager Trade Routes,” informal networks of reciprocal exchanges.(Trade Routes: The Manager’s Network of Relationships (Technical Report) by Robert E. Kaplan and  Mignon Mazique)  It’s best to get started on this early.  Figure out your peers–who are they, what motivates them, what are they trying to accomplish.  Begin to work on developing powerful relationships with them.  My experience is that more Executives fail because of their failed interactions with their peers than with their bosses.

And Finally, The Fifth Thing

Figure out and stay on top of what your boss wants from you.  Learn how your boss asks for things.   Learn how s/he wants things communicated back.  Ask for reports or presentations that will clue you in about what your boss values.  Don’t assume s/he knows what you’re doing in your first weeks.  Ask how s/he wants to be updated.  Over-communicate at first.  Be enthusiastic, energetic and positive in your interactions with your boss.  Make him/her glad s/he hired you.

Check out the book,    The First 90 Days: Critical Success Strategies for New Leaders by Michael Watkins, for some good tips.

Good Luck!

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