Tag Archives: stand out career development

Get a Mentor. Use a Mentor.

Get a Mentor

I know you’ve heard it.  If you’ve been reading this blog, you’ve heard it from me.  You need a mentor to help your career.  Easier said than done, right?

How Do I Get a Mentor?

Typical questions about mentors and mentoring are:

  • What is mentoring?
  • How do I find a good mentor for me?
  • How do I ask someone to be my mentor?
  • How does having a mentor work to help my career?
  • What if my mentor and I don’t get along?
  • What if my mentor won’t meet with me?
  • How do I end the mentor relationship?

What Is Mentoring?

Mentoring, first and foremost, is a LEARNING relationship.  The old-school model of mentoring was that the senior, experienced successful mentor took the junior, inexperienced mentee under his wing (yes, it was always a ‘he’).  Today’s mentoring is much more complex, but much more productive.  It is different depending on the people involved.  It could be a senior person helping a junior person succeed in an organization.  It could be an expert helping a novice speed up the process of learning.  It could be a junior person helping an executive understand social media.  The key parts to a mentor/mentee effort are LEARNING and RELATIONSHIP.  It is a collaboration, not a one-way relationship.  Both parties, but most importantly the mentee, take responsibility for the success of the relationship.  The mentee must have a plan, goals and the willingness to step up and reach out for the mentoring to be maximally successful.

How Do You Find A Mentor?

You start with what you need.  When you think about your career, what is it that you need?  Do you need to learn how to navigate the organization’s politics?  Do you need to learn how to be an effective executive?  Do you need Executive presence? Do you need to learn how to manage technical people?  Do you need to learn to manage your peers?  Think strategically?  Present your ideas better?  Whatever it is (and don’t focus on everything at once–pick the biggest/most important thing), think about who you know, or know of, who can do it well.  If there is more than one person who fits that description, who do you think has the best ‘chemistry’ with you.  Who do you most want to learn from?  Who might have more time? Who do you think might be the better teacher?  Based on these questions, pick someone who could mentor you in what you need.

How Do You Ask Someone To Be A Mentor?

Once you’ve identified someone, make a plan.  What do you want to learn from the person?  Over what time period?  What format would work best for you?  Informal–like over coffee?  Formally scheduled meetings?  Asking questions?  Your mentor talking and telling stories?  Once you’ve thought through these, what kind of proposal can you make to your mentor?  Something like:

I’ve admired how well you navigate this organization to get things done for your organization for a while now.  I was wondering if you’d be willing to mentor me on how to do that?  I was thinking maybe we could have coffee some morning and you could share with me some of the things you wish someone had told you?

Imagine if someone approached you this way.  It’s likely that you would be flattered.  If you had the time, it is likely that you would be willing to do this.  You’re not asking for a long term commitment in this situation.  You’re testing the waters.  If you have the first meeting (which, if it is more comfortable for you, you could formally schedule a meeting), and the chemistry seems good and the mentor seemed to enjoy it as much as you did, then you can ask for another meeting.  In the second meeting, you can ask the person about him/herself.

  • How did you get to where you are in the organization?
  • What have been your biggest career learnings?
  • What do you wish you had known that you know now?
  • Are there things you would have done differently?
  • Which jobs have taught you the most?  Which bosses?

If this conversation goes well, then it is time to suggest that the person be a mentor.  Ask if he is willing to be your mentor.  Tell him what kinds of things you’d like to learn from him.  Over what period of time?  How often would you like to meet with him?  (Be very reasonable here).  Show him that you will take responsibility for learning with him as your guide.  If he agrees, ask him how he wants you to be prepared before your conversations?  What kind of follow-up and follow-through does he want?  Get clear on your goals.

If you approach it in these stages, you get to feel out the relationship element of the mentoring–do you think it will work?  Push yourself to ask if the relationship works for you, because it will be worth it.  If s/he says no, don’t take it personally.  It is probably about time commitment or, just as likely, about the mentor feeling inadequate to the task.

How Does Having A Mentor Work?

The mentoring relationship is about learning–usually both the mentor and the mentee learn.  Sometimes the mentor is able to open doors for opportunities, but almost always the mentor opens minds.  The mentor helps the mentee see the world through different eyes (usually higher ranking eyes).  The mentor helps the mentee have a new perspective–thinking strategically instead of tactically, thinking like a sales person instead of an HR person, understanding how decisions get made at the top of the organization.  These new perspectives are JUST AS IMPORTANT as if the mentor helps the mentee land a new job.  It is these new perspectives that enable the mentee to succeed at the new job.

What If We Don’t Get Along?

Sometimes mentors and mentees don’t get along.  Having a couple of exchanges before you ask for a more formal mentoring relationship can sometimes help avoid this, but not always.  If you don’t get along with your mentor, ask yourself why.  Is it because she is speaking truth to you and you don’t like it?  If that is the reason, it is probably very worth hanging in there.  It is really hard to get people to tell you the truth–it is easier to learn to deal with it than to find someone else who will tell it.  Is it because the mentor reminds you of someone who you haven’t gotten along with in the past?  Your father?  Your older sister?  Your first boss?  Again, it’s really better to work through these issues than to find someone else–this is the kind of issue that will continue to bit you until you learn to deal with it.  Is it because the person is a bully or abusive?  If so, then it is best to end the relationship.  Don’t end it by stomping out.  Just thank the person for all the help s/he has provided (this is VERY important) and tell him/her to be sure to let you know if you can return the favor.  Then don’t schedule any more appointments.

What If My Mentor Won’t Meet With Me?

It is highly that anyone you want to mentor you is a very busy person.  When you have the conversation requesting that she become your mentor, you need to agree how often you will meet.  The more you can talk it out–what to do if one of you has to cancel, what to do if scheduling becomes a problem, what are the expectations, what to do if this becomes too burdensome–the less likely this is to be a problem.  After a number of cancels–this number should be different if it is a CEO v. a manager–then it is appropriate to ask whether it would be better to take a break till a time that is better.  Then go find someone else.  The biggest risk here, though, is that you will interpret normal scheduling problems as the mentor not wanting to do this.  It is likely that the mentor just has a busy schedule.  Don’t read too much into it.

How Do I End The Mentor Relationship?

It is best that you make some kind of arrangement for the end of the mentoring relationship (not the end of the relationship) in the initial agreement that establishes the relationship.    You can make it time specific or task specific–get through your next performance review, or do an Executive level presentation, but you do need to identify what the goal and timing of the mentoring relationship should be.

Many, many mentor relationships end and friendship remains.  That is ok, but be careful to make the shift in your mental model.  Be sure to thank your mentor in a meaningful way.    It’s great to keep notes as the mentoring proceeds and to write a summary of what you learned over time for your mentor.  It will help cement the learning in both your minds.  This could be one of the most important relationships of your working life.

A Good Book That Will Help

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Filed under Books, Career Development, Career Goals, Executive Development, Feedback, Success, Trust

Onboard Yourself


Onboarding is the process that organizations use to get their employees up to speed enough to do their jobs.  Another term for it is “organizational socialization.”  Organizations have informal and formal methods for the knowledge transfer or processes, tools, methods, culture and introductions that is sufficient for the employee to be effective in his/her new job.  I’ve seen really good onboarding and really horrible onboarding.

The best onboarding I ever experienced personally was as a consultant when I was going to work for a group of consultants.   The onboarding was a combination of providing me with detailed “playbooks” of how the organization did its work and of having me spend intense time with each team of consultants to see/understand how they put the playbook into action.  I traveled weekly for my onboarding and in three weeks’ time, I felt that I understood the whole and was fully able to go do it myself.  It was the combination of the intensity, the excellent documentation, and the seeing it all in action—including being given tasks I didn’t know how to do, but being surrounded by people who could/would help me.

I’ve had so many “worst” onboardings that it is hard to pick just one.  They range from putting me in a room with a year’s worth of reading and leaving me to read for two weeks to putting me at a desk and spending less than 10 minutes telling me what to do and walking away, never to return.  I think that I eventually did OK, even at the jobs with these onboardings, but the time it took to get me up to speed and to be productive was vastly different.

I finally decided that I needed to take responsibility for my own onboarding.  As a consultant, it is critical that I hit the ground running and know enough in a week to make a difference.  If I wait for people (who all have other jobs and many of whom are not sure they want me here, anyway) to tell me what/how/when/why in the organization, then I will fail.  These processes can apply for anyone, in any job, including people who have been in the job for a long time.

DIY Onboarding

Steps to Your Own Onboarding:

  • Make a Plan:  Identify what you want to accomplish and how fast.  You have a fairly short period of time before people get over you being new and expect you to “do” something.  They are very open to questions in the early days; they think you’re dumb if you’re still asking questions later (even then, you need to ask questions to learn—deal with what they think).  Who do you need to know?  What do you need to know?  What do you need to be able to do?  Ask people what they think you need to do to be successful.  Then put in place a plan that gets you there.  Fast.
  •  Meet People:  Meet people at every level.  Set up meetings.  Invite people to lunch or breakfast.  Accept all invitations.  Learn the power structures.  Learn the informal networks.  Learn the ‘go to’ people.  Learn the whiners.  Learn who to listen to and who to avoid.  The only way to do that is to throw yourself into meeting people.  (Even introverts need to do this)  Ask people to help you.  Ask people who you should meet.  Ask people who helped them when they started.  Target someone to be a mentor in this process and ask for his/her help.
  •  Figure Out the Tools:  Luckily, today most organizations use the same fundamental tools—the Microsoft Office suite plus SharePoint.  If the organization uses different/other tools, however, learn these as soon as possible.  Learn Oracle, Salesforce.com, EPDM, or whatever other tool your organization uses.  You need to understand it and be conversant in its strengths and weaknesses.  (Every tool you learn makes you more marketable—use the opportunity of being new to dive in and learn new tools).
  •  Understand the Culture:  Every organization has its own culture.  This is like the water the fish swim in—the people inside the organization are not very aware of it consciously, but it shapes all behavior unconsciously.  When you’re new is the only time you can actually “see” the culture.  Don’t make the mistake of assuming it is like the culture you just came from.  Just because engineers are the dominant players in the new culture as they were in the old, there will be huge differences.  Learn these differences with “new eyes.”  Learn what the organization thinks about what makes success, who are the people who seem to “get it.”  What are they like?  How much does the leader shape the organization?  Is the founder still there?  How long since the founder was there?  What are the left over influences from that?  (These are frequently the things that don’t seem to make sense because they started a long time ago but are still there).  Write down your observations of the culture.  Make a mind map.  How does the culture influence the way that you will get your work done?  How can you use the culture to be more effective?
  •  Learn the Product/Customers/Processes:  Become an expert.  Take all the classes you can.  (Organizations frequently have classes for new sales people that are available to others).  Ask people about the processes.  Become best friends with the Intranet.  What’s there and what can you learn from what’s there?  What do others outside the organization say?  What do people in the organization say in reaction?  Everyone in every part of the organization needs to thoroughly understand the Product and the Customers.  You need to at least understand the processes in your own organization and those that take product to market and get money to the bank.  Like I said, BECOME AN EXPERT.
  •  Take Actions:  You have a very short window before people start to see action.  Look for opportunities to take early action.  It is better to be right about these actions, so be careful—but not too careful.  Action is better than no action, even if you make mistakes.  Ask your boss and peers what kinds of actions they are expecting from you and deliver them as soon as possible.

 Good Books That Help With This:

The First 90 Days, Critical Strategies for New Leaders at All Levels  byMichael Watkins

The New Leader’s 100-Day Action Plan by George Bradt, Jamye Check, and Jorge Pedrassa


Filed under Books, Career Development, Communication, Executive Development, Hi Po, Leadership, Networking, Recession Proof, Success, Time Management, Uncategorized

Create a Stakeholder Plan For Your Career

I’ve been working a lot with Stakeholder Plans for large organization change lately, and I was thinking that it would be a good idea to create one for a career plan.  For those who haven’t had the pleasure of creating a stakeholder plan yet, it is a way of identifying who has a vested interest (in this case, in your career success) and creating a plan to get their help in achieving your goals.

Who Are Your Stakeholders?

For example, identify who has any kind of an interest in your career success:  your boss, your peers, your mentor, your former bosses, your family, your future boss. Anyone, whether they are supportive, neutral or hostile to what you want to accomplish, should go on the list.

Stakeholder Assessment for your Career

Come Up With a Plan

Then identify which career goal each has an interest in and what that level of interest  is–your boss may have a high level of interest in your successful delivery of your current performance goals, but no interest at all in your promotion to a position outside his organization.  Understanding this, and creating a plan to mitigate your boss’ ambivalence may be essential to getting that promotion.  S/he may sabotage your promotion in order to keep you.  A stakeholder assessment–that requires you to think through all the players and come up with both an action plan and a communication plan for each, is likely to crystallize your thinking of next steps, and to speed your career on its way.

Categorize Them

Once you’ve created a grid similar to the one above, you can create a graphic that divides your stakeholders into categories:

  • High Power/High Interest:  Manage Closely (like current boss/potential new boss)
  • High Power/Low Interest:  Keep Satisfied (like peers/organizational customers)
  • Low Power /Low Interest:  Monitor (like former bosses/distant peers)
  • Low Power/High Interest: Keep Informed (like employees/recruiters

Career Stakeholder Grid

Manage Them

Depending on your goals, your organizational situation and your timing, these stakeholders and their position on the grid will be different.  The most important part of this is to think it out–where are your key stakeholders on the support continuum, what is in the way of their full support and what can you do about it?  People feel threatened by other people’s career success and the more you’re aware of what people are thinking, the better you will be able to manage it.  Stakeholders who could be powerful supporters for your career goals may not know what they are–this exercise can help you identify that issue and come up with a great plan to solve it.

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Filed under Career Development, Career Goals, Executive Development, Goal Setting, Job Hunt, Recession Proof

Career Check-up

Why a Career Check-up?

Those of us who do what we should have annual physical check-ups.  People who practice preventative health care are much healthier.  We take our cars for their regularly scheduled maintenance milestones.  Our cars last longer, drive better and have higher resale values.  Regular house maintenance (how many of us have given our houses great makeovers when we’re selling them?) leads to fewer crises and higher sales prices.  But how many of us do that with our careers?  Most of us get an annual review for our job, but what about our careers? A job is a role that you play, specific functions you perform.  A career is a professional or work life, a broader view, transportable, beyond your current employer, beyong your current job.  Transportable.  In today’s economy, transportable is priceless.

Career Continuum

Career Path

Where are you on the your career continuum?  Where on you compared to where you want to be?  In terms of time–how long have you worked?  How much longer will  you work?  Are you 1/3 done?  Are you 1/2 done?  Between now and what is left, what do you want to accomplish?   As you look at where you are, what do you need to move your career along as fast as you need to in order to get to where you want?

Career Trajectory

Now look at where you are in terms of what level you want to be?  If you are a Director now, do you want to be C-level?  Do you want to have your own business?  Do you want to move into another field?  Do you want to accelerate how much money you’re making?  Are you moving as fast as you want to? Are you being considered for the types of positions you should be to get to the level you want?

What’s Going On Now?

Look at what’s going on at your current organization WITH CLEAR EYES:

  • Are You Valued?
  • Do You Think Your Company Has the Right  Direction?
  • Do You Trust Your Organization’s Leadership?
  • Are There Growth Opportunities?
  • Is There Enough Challenge?
  • Is This Work What You Thought It Would Be?
  • Do You Fit in the Culture?
  • Is This Meaningful for You?
  • Are You Motivated at Work?
  • Do You Make Enough Money?
  • Is This the Right Work-Life Balance for You?

Depending on the answers, you need to decide whether your current organization is the right place for you to accelerate your trajectory pace.  If not, face it now.  That doesn’t mean you need to move now–it means that you need to get ready to move.  (It took me six years to get ready for my next step beyond an organization I truly loved–but once I saw that I needed to go, my focus changed to the next step rather than continuing to stay in an organization that couldn’t deliver my end-state for me).

Start Working on What it Will Take

Skills Traits Knowledge

The more specific you can be in understanding what you need to know, do and be in order to reach your goal, the better you can prepare to do it.  If, for example, you are a Director and you want to be C-level, you may need to be much more financially literate than you are now.  You may have to be able to see the big picture better and pull yourself out of your detail focus.  If you are a Project Manger and you want to be a Program Manager, you may need to know how to understand enterprise-level governance of projects and programs.

How Do You Figure This Out?

Look at People Who Do What You Want to Do:

  • What Do They KNOW?
  • What Can They Do?
  • What Are They Like?
  • What is Their “Brand?”

I can rarely persuade people to actually do informational interviews until they are looking for jobs, and usually even then, they are out of a job before they’ll do it.  It is an incredibly helpful tool for a career check-up.  It helps you to understand what it takes to get to the level you want when you talk to people who’ve done it.

  • What do they wish they had known when they were at your level?
  • What is the most important skill at their level?
  • What was hardest to learn/do?
  • What would they do differently?
  • What advice do they have for you?

You walk away with a perspective on what you need to know/do/be.  You are also likely to walk away with an advocate who may start looking out for you.

Create a Project Plan

You know how to do this:

  • Set your goals
  • Identify your critical path tasks
  • Identify the resources
  • Set your timeline
  • Do a kick-off
  • Git-ur-done!

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Filed under Brand Yourself, Career Development, Career Goals, Executive Development, Goal Setting, Personal Change, Success

Keeping Up

Why Should I Care?

I talk to people who want to get promoted.  I talk to people who just lost their job.  I talk to people who want to go work for a cool company they know about.  I talk to people who want to start their own company.  If you are one of these people, or if you might become one of these people, then you need to keep up.

WinningKeep Up With What?

You need to focus on staying on top of the latest:

  • technology
  • social media
  • trends in your (and other adjacent) industry(ies)
  • issues in the market place
  • political undercurrent in your own organization
  • gurus in your field
  • books in your industry/field

It absolutely isn’t enough to show up and do your job.  The way things work now, that makes you vulnerable to the next layoff, the next new boss, your company going out of business.  The fact that you did your job just fine for 5, 10, 15, 20 years does not put you in good stead for the next step.  And it is highly unlikely that your next step isn’t the one you expect.  Without the most current skills, you are likely to have to take a demotion for the next position.

For example, if you think you are proficient at Microsoft Office, you aren’t if you don’t know your way around Sharepoint (and not just as an occasional end-user).  If you are a Project Manager, if you’re not conversant with Organization Change Management, Lean Methodologies and Scrum, then you aren’t competitive.  If you are a second level manager and you don’t know how to use social media (at your company) to lead your people, or how to develop and implement a strategy, how to measure and analyze your processes and implement changes, then you’re not keeping up.  If you are a Director, you need to know how to think like a V.P., how to dismantle and start up an organization, and how to manage your peers.  If you are a V.P., you need to understand the dynamics of managing a Board, how to analyze business opportunities, including whether to purchase a company or compete with it.  You need to think and learn beyond your job, your role and your company.

Look at job postings in your field.  Do you exceed what they are looking for?  On paper?  If you don’t, you will not even get an interview.  You won’t have the opportunity to tell them how great you are, because they will put you in the ‘delete’ file.   Be honest with yourself.  Don’t fudge.  If you don’t EXCEED the qualifications they are looking for, you will have a long job search and you will probably have to take a demotion in your next position.

Of the people I talk to, the biggest failure to keep up is technology-related.  People tend to stick with what they’ve learned to use and not push themselves beyond to the new technologies.  For instance, lots of companies are now using iPads for providing their sales people with training, marketing materials and sales tools.  Could you do that?  I’m not talking about the programming, but about creating the materials that work on the iPad (they’re not the same that work on paper). The way that sales training and interactions are done are frequently the harbinger for the rest of the organization.  Are you listening HR? IT? Manufacturing?  Are you comfortable with (and continuing to be current with) all the tools that facilitate virtual team management.  If you had to do it on your own tomorrow, could you?


If you have ‘bleeding edge’ skills in your field, then you are an asset to your company.  If you use your company’s problems and tools to develop your ‘bleeding edge’ skills, then you benefit.  It is a symbiotic relationship.  It is win/win. Don’t be vulnerable.  Start “keeping up” before you need it.  It’s hard to do at that point.


Filed under Career Development, Executive Development, Personal Change, Recession Proof, Success, Uncategorized

It All Starts With That First . . . Step

Know What You Want

I used to be in charge of Executive Development for a large corporation.  One day a middle manager came to talk to me about her career dreams.  Within the organization, she had been designated a “hi po”–a high potential with the ability and likelihood to progress several steps higher.  She was a good performer at her management job.  She was quiet and soft spoken, and well respected among her peers.

She told me that she wanted to work internationally.  She became quite animated as she discussed the kind of opportunity she wanted.  Our company provided, at that time, international opportunity for the very top leadership, but not for others.  Best case, she would have to wait years and have many other assignments before she got an international assignment.  Worst case, it wouldn’t happen at our company.  I didn’t share that explicitly with her, but we both knew it.  Instead, we talked about the kinds of skills she would need to be good at such an assignment and how she  could acquire those skills while she was working at her current job.  She went away with some lists and lots to think about.

Get Ready

She took a couple of different assignments within the company that broadened her skills.  Her desire for an international assignment didn’t abate, though, and she began to research opportunities.  She investigated recruiters and companies that could provide her with the kinds of opportunities she wanted.  She read about being an expatriate and came back to talk to me about the risks associated with that.   She discovered that failure rates are high and can vary between 10% and 50% depending on the country.  The reasons for failure range from cultural adjustments, language differences, assignment overburden, physical breakdown, and family stress to organizational issues such as a change of strategic direction, or failure to provide sufficient support.  Some organizations do a very good job at preparing employees for international job change, as well as helping them repatriate when the assignment is complete.

Doing it on your own is a completely different.  You have to teach yourself the things that the company would want you to know.  This preparation process took several years for her.  She was successfully employed during this time, but at the same time, she was focused on her goal–finding an international assignment where she could be successful.


She found a job opportunity.  Luckily, there were people she knew connected to the company (this is highly recommended) and they were able to provide some
support.   She took a job in a country far from home–on the other side of the world.  She was lonely and overwhelmed and she turned all that into a blog-like communication to her friends and colleagues.  She told us about her new experiences–her challenges with different cultural norms at work, living in a building with an elevator but erratic electricity, travel, food, and expectations.  She worked several years for that company, landed another job at another company-same country, and then with another company, different country.  She continues to learn and grow and be a valuable asset to her employer.  And she is living her dream!

That First Step

All of us who received her communications were absolutely awestruck by her bravery.  She was actually doing it!  We were jealous.  What experiences she was having!

She did it for herself.  She didn’t wait for the organization to do it for her.  She didn’t let the reported failure rates, or the things she didn’t know how to do, or the fact that her current organization didn’t have the opportunities, or the thought of selling her stuff, moving and being completely out of her comfort zone stop her.  She took one step at a time, with a clear eye on what she wanted and where she was going.

What’s Stopping You From Taking That First Step Toward Your Dream?

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Filed under Career Development, Career Goals, Executive Development, Goal Setting, Job Hunt, Personal Change

WOW! Yourself

Do You Stand Out?

When was the last time your boss, your employees, your customers thought “Wow!” after dealing with you?   You know, the way that Jeremy Lin has recently “wowed” us all.  If it hasn’t happened in a while, maybe you should spend some time thinking about what it would take to do it.  In these economic times, people (bosses, employees, customers) make choices.  Our goal should be for them to choose us when it happens.  What have we done for them lately to make them think it’s a no brainer?  What makes you stand out from the crowd?

If you’re like most of us, most of your work time is spent on autopilot.  You do a good (enough) job, you get bound up in the day to day goings on, and then you go home. There is a Harvard study that looked at employee performance that indicated that employees were delivering about 20% of their capability.  Maybe you’re above that.  You’re not at 90% of your capability, though, most of the time.  That is how we perform when we are completely motivated and passionate about what we’re doing (and we’re doing it well).  Autopilot isn’t good enough if you want to be  the first one chosen for a promotion or the last chosen for a layoff .  You need to stand out.  You need to WOW.

What Does It Take To WOW?

What it takes to really WOW someone is situation and personality dependent.  What really gets one boss’ attention isn’t the same that gets another boss’ attention.  The most important way to do this is to take yourself off autopilot and focus on creating a WOW.  How can you take it to a new level?  What kind of performance/delivery/effort will get noticed.   It is almost never working more hours or completing more tasks.  It is usually the delivery, timing, or “never thought of that before” content of the product you present.

But . . .

I can hear you now:  “I do deliver.  It just doesn’t get noticed.”  You may be right.  Think of the example of Jeremy Lin.  He delivered.  (For those of you who don’t have  a clue who Jeremy Lin is, he’s a great basketball player–Google him).  He delivered consistently in high school and in college.  He especially delivered, though, when the opportunity arose, when the challenge was greater.  He got noticed by the Harvard recruiter when his team was playing tougher teams.  He got noticed by all of us when he got the opportunity to play and key players on his team were hurt.  Are you ready if you get the opportunity?  Can you create an opportunity to get a WOW reaction?

Key to WOW

The key to WOW is not working harder.  It is delivering something that really hits the spot that is above expectations.  That takes some strategic thinking.  What would that be in your situation?  Think about it.

WOW! is Recession Proof Insurance. 

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Filed under Career Development, Executive Development, Recession Proof